Buying safely on Mukana Hub

You place one order with Mukana Hub for your whole basket. Nothing is charged on the website. MukanaHub buys the goods from the shops, confirms stock and delivers; you pay cash when the order arrives, which is the only payment method at present. You deal only with MukanaHub — shops are never given your number, and you are never given theirs. Your browser keeps a copy under Orders; MukanaHub's copy is authoritative.

All purchases use delivery. MukanaHub manages delivery centrally and supplies the relevant delivery information during the order flow.

Fresh food — fruit and vegetables, meat and poultry, deli, bakery and dairy — carries your own instruction on each basket line: Best match (the shop picks the closest in-stock equivalent, and you never pay more than 10% above that line), Choose a replacement (you name the swap yourself), or Don't replace (the item you ordered, or it comes off the order). If a replacement would cost more than the 10% cap, Mukana Hub asks you first — nothing is swapped without your answer. You can decline a replacement from your order page any time before the order is dispatched, and you pay only for what arrives.

Zimbabwe runs on 230V, and goods we bring in are supplied for 230V outlets — so the power itself matches. The plug is the part that can differ: if an item plugs into a wall socket, it may come with a plug that needs an adapter. Anything you buy from a shop here in Zimbabwe already carries the plug you use.

Zimbabwean law gives you rights here regardless of the shop. You may cancel any online order within 7 days of receiving the goods, without a reason — the only charge is the direct cost of returning them, and a refund of what you paid is due within 14 days. Goods that are defective, unsafe or not as described can be returned within 6 months, collected at our cost, with you choosing repair, replacement or refund. Open either case yourself from “Your orders” and choose the items coming back — the buttons sit under the return window on a received order — and an operator adjudicates it; no phone call needed. What is owed, and by when, shows on the order. Mukana Hub is the supplier of record: we run every return, pay the refund to the way you paid, and recover from the seller ourselves. Two limits apply: sealed hygiene goods — perfume, cosmetics, underwear, earrings — only come back unopened, and fresh food cannot be returned for a change of mind (tell us the same day if anything is wrong). Where a listing offers a return period or warranty beyond these, that is the shop's own additional undertaking. See Terms for the full detail.